About Nusuki

  • Vision

    We intent to be the leading retail company to provide the Islamic products for Hajj and Umrah in the Arabian Gulf region by offering our customers a unique shopping experience.

  • Nusuki Gift

    For More than 10 years, we have been pleased to represent Makkah’s visitors and all our customers with our gifts and souvenirs to remind you of the spiritual journey.

  • Mission

    Nusuki was founded with a rebellious spirit and a lofty objective. To provide our customers with the best services and high-quality products.

Policies

Returns And Refunds

As we aim to satisfy our customers, all purchases can be returned or exchanged within 7 days from date of delivery. This is also applied to products with faults and any products you received by mistake. If you would like to return or exchange any product, please follow these steps;

  • Contact the customer service +447512041744 during the official working hours or through an email info@nusuki.uk Please make sure that item/s are in a good condition and has not been used. Please not that damaged or used items will not be accepted for return or exchange.
  • Our employee will take your notes regarding the product/s and arrange with the UK Express Mail (within UK only) to receive the items from the customer.
  • If you used a credit card for payment, the refund will be returned to the card. Please note that refunds take 7-14 working days for the refund to show on the bank statement from the date we returned the payment.
  • In case you choose to pay cash on delivery, you will receive as Nusuki’s coupon which can be used for the next purchase.
  • We will provide you with a free return of shipment fees if you are not satisfied with the product/s. The coupon will be with the price of the returned product/s and it does not include shipment fees.
  • Fees Apply in All returns or exchanges.

Terms of service

Sales through Nusuki’s website and customers’ use of the website and products along with the purchases are subject to the terms and conditions of the service

  • Please note that there are some cases when an order is canceled, unaccepted or cannot be processed. For example, if the product/s is unavailable, an error occurred with pricing, or the order is based on fraud, we will refund you for any canceled or unaccepted orders.
  • The intellectual property rights on the Nusuki’s website (including the content, text, website design, graphics, logos, photos, music, sound, wireframe, icons, software, and their selection and arrangement) is a property for Nusuki’s company. The entire contents of the website are also protected by copyright. All rights are reserved.
  • We reserve the right to change and edit the website according to the terms and conditions including the privacy policy and the terms and conditions of the service.